Step 1

Is everything plugged in?

Vacuuming, curious children, and loose cables are some causes of cords coming unplugged.

Before doing anything, double check that all of your cables and cords are plugged in properly.

Step 2

Power cycle your equipment

Your router should be plugged in near your receiver. In some cases it may have been installed in your attic. Although there are many types and brands and looks for routers, it should look similar to this.

Your ZochNet issued receiver should be a light coloured rectangular or cylindrical device with signal lights on the back or side.

• Unplug your router and ZochNet receiver from the wall.
• Wait 30 seconds.
• Plug in your ZochNet issued receiver.
• Wait 30 seconds.
• Now plug your router back in.
• Wait for 3-5 minutes before trying your connection again.

Step 3

Clear your Cache

Using your internet browser of choice (Chrome is shown below), open the settings or internet options menu.

Step 1: Click on the Chrome menu icon seated towards the right end, besides the address bar.

Step 2: Navigate to Tools -> Clear browsing data. If you love keyboard shortcuts you can use the Ctrl + Shift + Delete combination and ignore Step 1 and Step 2.

Step 3: A pop up (as shown below) will appear on your screen. Here, you can select, not just cache, but any browsing data that you wish to delete.

Step 4: Since we are concerned with browse cache, tick mark the option reading Empty the cache and uncheck all others. In order to clear cache completely we suggest that you select beginning of time from the drop down. Click on Clear browsing data when done.

Cool Tip: We have covered Chrome settings URLs. So, you can also navigate to the data clearance page by using the URL chrome://chrome/settings/clearBrowserData. OR just use chrome://chrome/history/ and then click on Clear all browsing data button.

(If you use Internet Explorer, you may skip these steps as automatic cookie handling should be active.)

This may take a few moments.

Now close and then reopen your browser and try to connect to some sites.

Step 4

Restart your computer

Restarting your computer will often solve a variety of issues not limited to your internet connection.

Your computer, just like you, sometimes needs a break to refresh.

hAP Lite Router

Connect to the right ports

The hAP is a simple home wireless access point. It is configured out of the box, you can simply plug in your internet cable and start using wireless internet.

When connecting your cables to the Mikrotik HAP AC Lite, make sure that the ppower cable is properly conected where the round plug (DC) entrance is, and the net cable from your computer to be connected in the entrance with the number 1 where it says Internet/PoE in.

So you connect your Internet cable to port 1, and local network devices (other computers, tv, etc) to ports 2-5.

When properly connected the light on the front of the device will light up.